Conflict Resolution — PMI CAPM Practice Questions
Conflict resolution on the CAPM exam is addressed primarily within the context of managing project teams and stakeholder relationships. PMI recognizes five conflict resolution techniques: withdraw/avoid, smooth/accommodate, compromise/reconcile, force/direct, and collaborate/problem-solve, with collaboration considered the most effective for lasting resolution. CAPM candidates are expected to know when each technique is appropriate and understand that conflict itself is not inherently negative because it can surface important project issues. Questions in this area often present team or stakeholder scenarios and ask candidates to select the best resolution approach.
Free questions on conflict resolution
During project planning, stakeholders have conflicting requirements for project scope. What should the project manager do?
Free question · medium · full answer + explanation
More conflict resolution questions in the full bank
- What is conflict resolution in project management? Unlock answer & explanation →
- A key project stakeholder is highly influential but resistant to the project's objectives. What strategy should you employ? Unlock answer & explanation →
- Which conflict resolution technique involves finding a solution that satisfies all parties? Unlock answer & explanation →