During project planning, stakeholders have conflicting requirements for project scope. What should the project manager do?

  1. Facilitate discussion among stakeholders to understand priorities and constraints, then align requirements with project objectives ✓
  2. Defer decision-making until the sponsor provides a written directive
  3. Implement the requirement that benefits the most stakeholders
  4. Combine all requirements to satisfy everyone

Correct answer: Facilitate discussion among stakeholders to understand priorities and constraints, then align requirements with project objectives

Option A is correct because the PMBOK Guide recommends that a project manager facilitate stakeholder discussions to surface priorities, constraints, and trade-offs, then align the negotiated requirements with stated project objectives, ensuring a shared understanding and formal baseline. Option B is incorrect because deferring entirely to the sponsor for every scope conflict is passive management that delays planning, undermines the project manager's facilitation role, and can leave underlying conflicts unresolved. Option C is incorrect because the requirement benefiting the most stakeholders is not necessarily aligned with project objectives, budget, or constraints, and majority-rule selection without structured analysis can create scope creep. Option D is incorrect because combining all conflicting requirements without prioritization leads to unmanageable scope, increased risk, and budget overruns, which violates sound scope management principles.

Topic: · stakeholder management, scope management, requirements, conflict resolution

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