Roles — Salesforce Administrator Practice Questions

Roles in Salesforce define a hierarchy that controls record visibility, allowing users higher in the hierarchy to see records owned by users below them. They are a key component of the sharing model and work alongside profiles, permission sets, and sharing rules to grant or restrict access to data. The Administrator exam tests how roles interact with org-wide defaults and when a role hierarchy grant is sufficient versus when additional sharing rules are needed. Proper role design is critical because it directly affects what sales reps, managers, and executives can view and report on.

Free questions on roles