Root Cause Analysis — PMI CAPM Practice Questions
Root cause analysis is a quality and risk management technique used to identify the underlying cause of a problem or defect rather than just addressing its symptoms. On the CAPM exam, root cause analysis appears in the context of quality management processes, specifically when investigating nonconformances and developing corrective actions, as well as in risk management when analyzing the sources of identified risks. Common tools associated with root cause analysis include the cause-and-effect (Ishikawa or fishbone) diagram, the 5 Whys technique, and Pareto charts. Candidates must recognize that corrective actions based on root cause analysis are more effective than quick fixes that leave the underlying problem unresolved.
Free questions on root cause analysis
A project is experiencing quality issues with deliverables. Which quality tool helps identify the root causes of these problems?
Free question · easy · full answer + explanation
More root cause analysis questions in the full bank
- Which quality management tool shows the relationship between causes and effects? Unlock answer & explanation →
- Which is a tool for identifying root causes of project problems? Unlock answer & explanation →
- What is a fishbone diagram? Unlock answer & explanation →